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software engineering
professional
Delft

Customer Support Specialist JOHAN SPORTS

Are you passionate about sports and would you like to help athletes improve their health and performance? This might be the place for you! JOHAN guides sports teams with an accurate GPS sports tracker. Improving the physical performance of players and preventing injuries.

More about JOHAN sports: https://www.johansports.com/

What does a day at JOHAN look like?

The JOHAN Sports Performance Analysis software platform allows coaches and trainers to analyse training sessions and matches online, from every location. The design is very user-friendly, therefore you don’t need to be a specialist to work with the system!

As a customer support specialist you help the sales team in the implementation and onboarding process of new customers. Furthermore you monitor the client’s behaviour to improve the user experience and minimize support questions. Next to this you will be the first point of contact for our clients to offer them support. You are responsible for the operations that comes with this; preparing new products/sending new products etc. You will use and maintain a Customer Relationship Management tool (CRM) to make this all possible. Meaning you will monitor support tickets and client web-app behaviour. You create (online) support materials, like guides and guidelines for optimal use of our products. Stock management and sending/receiving of packages will also be part of your day to day job.

What do you bring?

  • Higher education, preferably in sports technology;
  • Knowledge of technical products;
  • Natural interest in sports;
  • Knowledge of customer experience and behaviour.

What do we offer?

Demcon is a dynamic, growing and innovative company. We place great value in a pleasant workplace and provide you with the necessary means to achieve that. In the office, this translates into double screens and sit-stand desks, as well as great coffee and free fresh fruit. Personal attention is key and we actively discourage overtime because there is no place like home.

Furthermore, we offer:

  • A good, competitive salary;
  • 31 days off and 8% holiday allowance;
  • A good pension scheme at Zwitserleven;
  • Follow training or courses at the Demcon Academy to further develop your skills;
  • A laptop and telephone;
  • Active staff association (monthly activities such as drinks and an annual Demcon weekend) and annual sporting events.

Interested?

If you have any questions or if you are interested in this challenging position, do not hesitate to contact us. Please contact Kim Dielwart HR Manager, via email recruitment@demcon.com.

Acquisition in response to this advertisement is not appreciated.


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