Service coordinator

Production & Supply chain
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For Demcon convergence we are looking for a driven technical and commercial service coordinator, who will provide the first line service to our global installed base of liquid and gas systems. 

Keywords: structured, good communication skills and technical. 

About Demcon

Demcon convergence started in 2010 as a spin-off from the University of Twente. Since then, Demcon convergence has specialised in developing and manufacturing precision measurement and control systems for liquids and gases. 

Demcon convergence delivers customer specific membrane inspection systems from a product line of standard configurations. We also develop customised analytical measurement systems for customers with specific needs. We deliver our systems to our international customer base consisting of prestigious universities, corporate innovation labs, life science and biopharma companies.

The company became part of the Demcon group in the summer of 2022. Together, we will further expand and professionalise the company.

Each of the Demcon companies has its own unique areas of expertise and skills. From a passion for technology, we are joining forces. By sharing knowledge and working closely together, we make more social impact and help clients perform better and achieve more.

What are you going to do?

  • As a service coordinator at Demcon convergence, you are the point of contact in the organisation regarding service; 
  • You manage our helpdesk/mailbox and speak to customers (in English); 
  • You make technical and commercial proposals to provide service to our international customers;
  • You are responsible for the realisation of (small) service work and the delivery of spare parts;
  • You act as project coordinator for major service jobs in our workshop and functionally supervise our engineers and technicians. You are also active in performing the work yourself;
  • You manage our rental systems;
  • You maintain contact with colleagues, suppliers and customers all over the world;
  • In addition to your work on the service side, we will also regularly rely on you for our new construction projects. Think about organising installation and user training sessions and/or performing the delivery inspection (FAT).

What do you bring to the table?

  • You have a bachelor working and thinking level;
  • At least 3 to 6 years work experience in a technical environment;
  • Good knowledge of the Dutch and English languages;
  • You are able to take the (technical) lead role in a project and coordinate with other disciplines such as engineering, purchasing and production; 
  • You have good communication skills; 
  • You are a team player with a proactive and flexible attitude.

What do we offer you?

At Demcon we value a nice workplace. For example, we have good coffee and there is free fresh fruit waiting for you every week. There is also a lot of personal attention and we discourage overtime because we know how important home is.

Furthermore, you can count on, among other things:

  • A good, market-based salary;
  • 38 days off and 8% vacation allowance;
  • A good pension scheme with PMT;
  • The opportunity to follow training and courses through the Demcon Academy so you can further develop your knowledge;
  • A laptop and telephone from work;
  • Bicycle plan;
  • Active personnel association (monthly activities such as drinks and an annual Demcon weekend) and annual sporting events.

Demcon convergence is part of the successful Dutch Demcon group, a high-end technology supplier of products and systems. The group has more than 1.000 employees and exists for 30 years.

Do you have any questions about this position?

Do you have any questions? We will be happy to answer them. Call to Edwin Gerritsen (managing director) via +31 (0)6 233 257 82 or Laure Barts (HR business partner) at +31 (0)88 – 115 20 00.

Have we aroused your interest for the position of service coordinator? Then we look forward to receiving your cv. You can apply via the application button.

Acquisition based on this advertisement is not appreciated.

"bringing ambitious challenges to a success together."

application procedure.

Does this vacancy appeal to you and are you curious about the application process? This goes as follows:

1. Apply
You have applied! We will discuss it internally and respond as soon as possible.
2. Phone call
We got acquainted briefly and want to get to know each other better.
3. First call
See if there is a match from both sides and if the expectations are correct.
4. Second call
We investigate a possible collaboration more closely.
5. Offer
We both see the match! Let’s make you a suitable proposal.
6. Contract
Your response to the offer is positive. We are going to finalize the collaboration!